Credit Controller - Nigeria at Unilever

Your Role

This permanent role is responsible for managing ekaterra’a credit and collections processes for Nigeria, reporting to the Credit Control Manager.

Following go live, this will transition to a BAU role of performing Credit Control activities within [country], ensuring that engagement with customers on credit matters is optimised for customer experience as well as managing ekaterra’s credit risk in line with the local and global policies and working capital performance, working closely with global O2C and operational teams, as well as GTM and Finance.

Your Key Tasks:

• Contribute to the development of a high quality, efficient, and effective credit control organization
• Support the implementation of any local variations to global processes and policies covering billing, credit management and collections
• Collaborate with cross-functional stakeholders to ensure business and customer needs are being met
• Meet all the operational and financial performance targets and obligations, including delivering on collection and credit management KPIs and SLAs
• Handle escalations from Operational teams
• Deliver on local and global credit risk policies and collections strategies.
• Drive proactive customer communication to manage timely credit and collections management activities and improve ekaterra’s working capital position
• Evaluate, create and maintain credit limits for the customers in the system.
• Responsible for collecting debts from our company debtors
• Approve or reject blocked orders
• Block and unblock customers
• Negotiate payment plans
• Provide reporting for the company accountant
• Customer account reconciliations
• Support credit insurance and factoring activities if applicable

Skills and Experience

• Bachelor’s degree in Finance or business (preferably Finance, Accounting or Business)
• At least 5 years business experience in Credit or Collections roles
• Familiar with SAP functionalities
• Ability to work cross functionally
• Excellent verbal and written communication skills
• Proactive and self-leading
• Service oriented attitude
• Able to adapt to changes quickly.