Credit Control Officer at Lagos Business School

PURPOSE OF POSITION: 

The role is responsible for managing the school’s credit portfolio, ensuring timely collection of outstanding payments, and minimising financial risk. This role involves working closely with internal and external stakeholders to maintain healthy cash flow and adherence to financial policies.

ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES include but are not limited to the following:

• Monitor and manage the collection of outstanding invoices from clients, students, and corporate organisations.
• Maintain accurate records of all credit transactions and ensure compliance with credit policies.
• Assess the creditworthiness of clients and recommend appropriate credit limits.
• Liaise with internal departments to resolve billing disputes and payment issues.
• Prepare and distribute periodic reports on outstanding debts and collection efforts.
• Follow up with customers via calls, emails, and visits to ensure timely payments.
• Implement and improve credit control procedures to minimise financial risks.
• Ensure compliance with regulatory and financial policies related to credit management.
• Work closely with legal and finance teams to escalate and resolve long-standing debts.
• Maintain strong relationships with clients to foster timely payment commitments.

KEY PERFORMANCE INDICATORS (KPIS)

• Percentage of outstanding debts collected within the agreed timeline.
• Reduction in overdue accounts.
• Accuracy of credit control reports and documentation.
• Compliance with credit policies and financial regulations.
• Effective communication and resolution of payment disputes.
• Improvement in cash flow and reduction in bad debts.

COMPETENCIES REQUIRED. To be successful in this role, the role holder should possess the following.

• Financial Analysis Skills: Ability to assess credit risks and analyse financial statements.
• Negotiation Skills: Ability to negotiate payment terms and debt recovery strategies.
• Time Management Skills: Ability to prioritise collection efforts and meet deadlines.
• Attention to Detail: Accuracy in maintaining financial records and reports.
• Problem-solving skills: Ability to resolve billing disputes and address client concerns.
• Knowledge of Financial Regulations: Understanding relevant financial policies and legal aspects of credit management.
• IT Proficiency: Proficiency in MS Office and financial software applications.
• Interpersonal Skills: Ability to collaborate effectively with internal and external stakeholders.

EDUCATION

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline from a reputable institution.
• Professional certifications such as ICAN and ACA are required.

EXPERIENCE        

• Minimum of three years of experience in credit control, debt collection, or financial management.