Country Manager Nigeria at Luno

The role in a nutshell

• We're looking for a smart, passionate Country Manager to join our team full-time! This is a fantastic opportunity for someone to build and lead the business in Nigeria. You will be responsible for managing all on-the-ground relationships with regulators, banks and the media as well as leading and building a highly ambitious team to serve the market and execute exciting growth strategies to help Luno scale.

Your mission will involve

• Work closely with leadership across product and marketing to define and execute a return-to-market strategy once operating challenges are resolved
• You will define and implement local marketing and growth strategies together with your colleagues from PR, Brand and Growth Marketing and build engaged local online and offline communities
• You will gather actionable insights from customer research to improve local product and customer experience together with the related teams
• Develop and maintain strategic, long-term trusting relationships with high-volume clients
• You will develop and maintain relationships with key stakeholders in your markets, in particular regulators, financial service providers, merchants and media and become Luno's local spokesperson
• As part of Luno Nigeria's regulatory license application with the SEC, perform the duties of a Sponsored Individual to the Luno Nigeria entity with reasonable care, skill and diligence
• Together with the Business Development lead for Nigeria, develop a partnership strategy delivering significant support in acquiring valuable customers

The Ideal Lunaut, will have:

• Led a country or regional consumer business arm/product with international exposure.
• You have experience of working in a regulated environment and the ability to handle industry and regulatory complexities
• You are experienced in building and running growth marketing across online and offline channels
• You are experienced in leading and scaling up a team in an international company
• You have a friendly, transparent, articulate disposition with a drive to succeed
• Experience in driving and monitoring marketing and operational metrics
• Excellent interpersonal, communication and negotiation skills
• Entrepreneurial bias towards action combined with the rigour to see things through until completion
• Interest and knowledge of cryptocurrencies, in particular, Bitcoin and Ethereum and the AML/CFT issues presented by the industry

In the first six months, you will:

• Have supported the license completion and prepared Luno Nigeria to restore its traditional product offering
• Have formulated local strategies for your market and successfully executed multiple measures with a visible impact on user growth
• Have identified key challenges and opportunities in your market and prioritised strategic projects
• Have built strong relationships with a valuable network of key stakeholders in your market
• Sponsored and driven product improvements for Luno Nigeria
• Built strong cross functional relationships across the Luno Group