Country Head, Transformation Office at Deloitte

Description

One of our clients is currently looking to fill the position of Country Head, Transformation Office. The job holder will be responsible for developing a robust global transformation strategy and implementation programme. Working closely with varying facets of the business, the Country Head will identify and prioritise where change is required. They will be decisive and able to deal with ambiguity, building a professional corporate structure upon which the organisation can build its future and a sustainable culture.

Key Roles and Responsibilities:

Transformation Strategy Articulation and Process Alignment

• Create and implement Transformation vision, strategy, policies, best practice processes and procedures to aid and improve business performance.
• Analyze data trends and performance, develop strategic initiatives, and lead preparation and delivery of strategic business presentations and narratives on opportunities for transformation
• Participate in M&A due diligence activities to provide the early voice on integration planning, risks, and challenges.
• Translate the strategic aims and objectives of the organisation into a single Transformation strategy and prioritized road map.
• Develop a Global Standard Template that sets the processes, systems, and policies to support the new ways of working in the company, whilst initially focusing efforts on the Nigeria business.
• Recommend and implement new business processes that ensure alignment with the corporate strategy.

Stakeholder Management

• Develop relationships with other stakeholders and senior leaders and work with them to address topics that impact the business transformation
• Work collaboratively with business leaders and partners to unpack business problems and translate into solutions through process improvement and management
• Work with business heads to identify and execute breakthroughs in process and system development by using best in class process improvement methodologies
• Prepare and deliver executive reporting and insights relevant to the dynamic audiences through appropriate communication channels

Process Improvement, Performance Measurement and Capability Development

• Responsible for the creation of a Center of Excellence (COE) around Process Improvement and Optimization
• Co-ordinate process improvements that will enhance the business through people, process and technology
• Continue to drive rigorous processes for performance and measurement utilization.
• Develop and implement the appropriate suite of KPIs and use the data to drive decision making and business improvements.
• Accountable for the successful delivery of a portfolio of projects/initiatives.
• Promote high standards through personal examples and ensure project teams understand the standards and behaviours expected of them.
• Ensure adequate resource in all areas of the business are provisioned to deliver programs.
• Support the building of internal capability across Transformation specialisms – Business Process, Program Delivery, Change, and System Delivery.
• Act as transformation ambassador at all meetings. Developing, managing, and influencing senior stakeholder relationships (i.e., Board and ExCo).
• Monitor milestone completion and map benefits for reporting to the ExCo.
• Use appropriate measurement, analysis and evaluation methods to accurately identify and document improvements
• Perform all other duties assigned by the CEO.

Talent Management and Culture

• Develop & motivate a team, ensuring that the business is fully resourced with talented people who have the necessary strengths and integrity to be able to operate in accordance with the organisation’s values.
• Deliver results by coaching, leading, and executing activities in a transparent and collaborative approach that supports corporate objectives.
• Attract, develop, and retain talent in all roles across the team.
• Enable a continuous improvement culture by driving team collaboration culture through process optimization initiatives and delivery

Requirements

• Bachelor’s and master’s degree in any relevant discipline
• +10 - 15 years’ relevant experience
• Complex stakeholder management and adept at managing and influencing a broad range of senior business leaders including the ExCo.
• Able to quickly gain credibility and win the trust and buy-in from business leaders and a wide variety of internal and external stakeholders.
• Can envision, develop, and implement new strategies to address competitive, complex business issues.
• An outstanding communicator with high levels of polish and the ability to articulate complex issues into simple and easily assimilated strategies and deliverables.
• Innovative and creative, can develop original solutions to problems and explore new ways of thinking whilst remaining business and customer focused.
• A bold decision-maker who takes early decisions and uses data and rigour where necessary but good instinct is vital, too.
• A high EQ, low-ego individual, who is also resilient, task-focused, pragmatic with a tenacious approach to all facets of the role. Able to drive collaboration.
• A deep analytical mindset with great problem-solving abilities. Excellent knowledge of performance evaluation techniques and key metrics
• Able to develop strong trusting relationships to gain support and achieve results.
• Excellent verbal and written communication skills.
• Experience in building bridges cross-functionally to align and execute on common goals, and deliver results in a matrix organization.
• Experience leading, developing, and mentoring teams to deliver results.
• Experience with multi-stakeholder engagement, including executive or C-level customers.

Job Specific Competencies

Functional:

• Business Transformation/Change
• Devising and implementing business strategy
• Programme Leadership
• Stakeholder Management
• Capability Development
• Performance/Continuous Improvement
• Strategy Implementation & Implementation
• Change Agent

Behavioural:

• Collaboration & Teamwork
• People Leadership
• Relationship Building