Corporate Services Manager at Eye Foundation Hospital

Job Role

• This role will support and implement activities to generate and improve revenue growth, profitability and impact for the organization with a focus on Health Maintenance Organizations (HMOs) and Corporate Organizations.
• This role is critical to building strong relationships, visibility and brand awareness of the organization among corporate organizations, health maintenance organizations as well as other stakeholders.
• The role holder will also contribute to the communication and branding strategy of the organization and ensure compliance on brand guidelines among the staff of the organization and related entities

Key Responsibilities

• Support the creation and effective management of new and existing clients (HMOs and Corporate organizations) partnerships and improve the company’s business network for improving sales opportunities.
• Ensure proper engagement with clients to promptly attend to their needs in the interest of the company both on the front end and back office.
• Ensure customer satisfaction through proper engagement with clients and proactiveness in attending to their needs both on the front-end and back office.
• Deepen and grow existing client relationships by working alongside other team members to inform and educate internal and external stakeholders (clients) on the value of the company.
• Manage Requests for Information and (RFIs) and Partnership Requests and Proposals under guidance of the head of department.
• Ensure adequate and up to date information on clients are available to all units in order to guarantee seamless service to clients.
• Ensure compliance of standard processes for onboarding clients, securing approvals for treatment and submission of invoices/bills to ensure prompt recovery of payments
• Maintain effective timely and consistent communication between the company and its key clients while ensuring alignment of expectations and client retention.
• Conduct informed visits to prospective customers to present the company’s value proposition as it relates to their company and needs.
• Call on existing clients and prospects (i.e., emails, phone calls, and in person visits) to uphold relationships and qualify prospects for fit with our product offerings and to schedule appointments.
• Conduct regular research on potential customers (e.g. financial status, reputation, markets, etc.) to ensure appropriate targeting of viable prospects and the creation of a client database.

Work cross-functionally to implement the organization’s corporate and communication plans.

• Represent the company during events such as conferences, seminars, exhibitions and client events etc to advance the cause and business of the organization.

Others:

• Undertake such other reasonable duties as may be required from time to time.
• Provide administrative support for business development and roll-out of new products, branches and outlets as appropriate.

Relationship Manager top skills & proficiencies:

• Proficiency in English and at least 1 other local language (Yoruba, Igbo, Hausa)
• Excellent organization skills
• Meeting Sales Goals
• Negotiation
• Sales Planning
• Build Relationships
• Market Knowledge
• Analytical and critical thinking skills
• Customer Service and Communication Skills
• Experience of social media management
• Excellent writing skills

Qualifications

• Bachelor's Degree in Marketing or any related field preferably in the Social Sciences.
• A postgraduate degree will be an added advantage
• Minimum of 2-3 years’ experience with at least 1 years’ experience in business relationship management, marketing, communications, sales and/or customer service required.

Computer Savvy Skills:

• Must be proficient in the use of MS Office suite (Word, Excel and PowerPoint)