Corporate Operations Officer, Telecom Solutions at CrossBoundary

Job Description

• CrossBoundary Energy is recruiting a full-time Corporate Operations Officer to ensure the smooth and efficient operation CBE’s business of powering telecom towers in Nigeria with clean, reliable, energy.
• You will oversee the contract management, business compliance, and supplier performance management functions, monitoring CBE’s contractual obligations, statutory compliance, and commercial risk management.
• Process mapping, workflow planning, and top-tier data manipulation skills will be essential in this role in order to ensure consistent delivery on our customer’s expectations as CBE increases the power we supply over our multi-year contract.
• The Corporate Operations Officer will consult daily with CBE’s internal solar maintenance, finance, legal, and commercial experts in-country to solve multidisciplinary business issues.
• This is a diverse role that will challenge you to learn and execute quickly in a fast-paced industry.
• This role will report directly to the CBE Telecoms Operations Director with support from CBE’s Corporate Operations Manager based in Mauritius.

Who We Are

• The CrossBoundary Energy team is a unique group of people who are genuinely excited by the opportunity to make a difference in some of the world's most challenging and exciting renewable energy markets.
• The chosen candidate will play an important role in a unique team with the opportunity to make a large impact on the clean energy landscape.
• Team members come from diverse backgrounds but share several qualities: curiosity, humility, integrity, a drive for excellence, and a bias for action.

Who You Are

• Self-starter: You don’t wait to be asked to add value. When faced with an impasse, you convene the subject-matter experts you need to find a way forward. You hold yourself personally accountable for brokering solutions where authority is unclear.
• Deliberate: You are straightforward and known for choosing the simple, robust solution where more complicated approaches would deliver the same results. Your colleagues praise you for translating complex inputs into a plan of action.
• Entrepreneurial: You want to work out how new technologies can be used to optimize our work and enable us to create robust products
• Excellence: You demonstrate and maintain the highest personal standards, continually pursuing opportunities for improvement. You are not afraid to get your hands dirty to untangle a complex issue
• Flexibility: You are comfortable with ambiguity and effective in a fast-moving and complex environment that does not have a fixed rule book. You identify opportunities where control or processes are needed, or where creative problem solving is required and take the necessary action
• Collaborative: You are eager and willing to train up colleagues, contractors and stakeholders to consistently deliver excellent work
• Curiosity: You distill the signal from the noise, and assist others to generate creative solutions by looking at problems from new perspectives.
• Authentically Cares: You are patient and skilled at developing relationships with clients, suppliers, and teammates to consistently deliver excellent outcomes
• Clear Communicator: Excellent written and verbal communication skills; crisp, clear, concise, and persuasive communicator that can connect with a broad range of audiences

Primary Responsibilities

• Oversee the CBE Telecom Nigeria contract management, understanding our obligations to customers, suppliers, and contractors and tracking CBE’s performance against these commitments. Draft amendments or updates to these contracts with support from CBE counsel
• Monitor performance of CBE’s client, suppliers, and contractors on their obligations to CBE, quantitatively identifying the best-performing vendors for future, expanded responsibilities
• Represent CBE in relationships with key banking, accounting, and external legal services providers
• Create process maps that track how the functional departments of CBE Telecoms Nigeria – construction, maintenance, ESG, regulatory, legal – work together, and recommend ways to streamline collaboration and information sharing
• Support CBE’s finance and policy leads to monitor and maintain business statutory compliance
• Design and deliver data-driven reports to Operations Director measuring project KPIs to inform management decisions and meet investor reporting requirements
• Lead on short-term, interdisciplinary strategic initiatives at the request of the Operations Director
• Develop new checklists, procedures, tools, procedures, and templates to better capture and organize knowledge on CBE Telecom Nigeria’s standard operating procedures
• Train CBE teams on use of essential software tools to organize their information and more easily report on project progress

Required skills and qualifications:

• 3+ years’ experience working in operations, IT, or administration at a top-tier international corporation OR supporting growth of a start-up enterprise
• Background in change management or business process optimization
• Excellent strategic writing and presentation skills; ability to communicate clearly and effectively with diverse audiences
• Fluency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.)
• Bachelor's degree