Corporate Business Scheduler at TTC Mobile

Educational Qualifications & Functional Skills:

• Minimum Requirements: HND/B.sc, Any Discipline
• Minimum Experience: 2 years’ experience in a contact center/front desk/customer service, and other similar roles

Work Experience:

• Customer Relations, Sales, Marketing, Human Relations (any other Humanity disciplines) in Telecoms, ISP or Technical Services Company.
• Familiarity with service order management systems and practices, e.g. ESFS, OTRS, Self-service portals.
• Excellent computer literacy and telephone etique

Other Requirements:

• Customer focus with a bias for championing customer issues.
• Tech savvy.
• Have a bias for action & result, not just effort.
• Be Innovative.
• Ability to optimize work processes.
• Resilience.
• Self-Development.
• Ability to multitask, set priorities and manage time effectively.
• Nimble Learning.
• Good oral and written communication.
• Team player with a great attitude.
• Strong phone, verbal and writing communication skills along with active listening.
• Knowledge of Microsoft office. (Excel, PowerPoint, Word, etc.)