Controls Product Service Engineer (M/F) at GE - General Electric

Job ID: R3705748

Job Description Summary

• The Product Service Engineer  ALSPA Controls Platform role offers opportunity for direct customer impact by providing technical support to the ALSPA Controgas, Controsteam, Controgen in all phases of product life cycle.
• This role will be responsible for working with multiple cross functional teams to provide world class problem solving for ALSPA Controls system, legacy controls, MIRCOREC, MIROC, RX3i CIMPLICITY HMI, SIL controls, and Digital Field Buses to ensure safe and reliable equipment operation meeting customer and business needs.

Roles and Responsibilities

• React to internal and external customer requests for technical issue resolutions using technical product knowledge and rational skills while adhering to sound engineering basis, standards, practices, and procedures.
• Own the technical resolution to multiple complex control system issues including ALSPA Controgas, Controsteam, Controgen  Human Machine Interface (HMI) platform, network communications (Modbus, Fieldbus, Profibus, OPC, etc.), historians, and cyber security products, while mentoring and training of others in areas of expertise and experience.
• Proven experience in ALSPA controls family hardware/software low level debugging and troubleshooting.
• Act as a conduit and proactively facilitate cross functional collaboration between engineering teams, design teams, commercial teams, manufacturing and suppliers to develop and implement technical solutions to meet customer needs.
• Manage cross-functional teams in execution of root cause investigations of GE equipment non-conformances.
• Provide technical guidance and support on critical issues for new unit installation startup, outage work activities, in service unplanned disruptions and customer issue resolution while meeting critical business metrics on quality and timeliness.
• Authoring of, as well as coaching and mentoring of others, in the creation of internal and external communications to provide guidance on major issue resolution.
• Participate in coordinating and presenting at global technical conferences, webinars, and other customer facing events.
• Travel to customer locations in support during unplanned/affected outages and customer technical review meetings.
• Promote a culture of continuous improvement, for product improvement and team productivity by continuously improving processes in the way we work and feeding back fleet and product issues to design engineering teams to improve reliability, identify new opportunities, and drive development of effective offerings
• Demonstrate GE values and customer centric culture.

Required Qualifications

• Bachelor's Degree in Engineering (Electrical / Mechanical / Electronics / Controls & Instrumentation) from an accredited university or college or equivalent experience.
• Significant experience in Installation/Commissioning/Maintenance/engineering of ALSPA control platform installed in combined cycle power plants.
• Ability and willingness to travel (%10) domestically and internationally on short notice.
• Willing and able to participate in off hours support when the need arises.

Desired Characteristics:

• Experience working in global, matrix organization & ability to make timely and sound choices based on data.
• Prior experience in a field services engineering role.
• Prior experience in a customer facing role or interfacing with customers
• Experience executing Six Sigma DMAIC, TOPS 8D, or other root cause techniques.
• Self-starter with initiative and interpersonal skills to direct projects and work of cross-functional nature, with demonstrated ability to drive projects to completion
• Ability to work well with teams and communicate requests and requirements clearly.
• Strong written and verbal communication skills.
• Can energize teams through inclusiveness and connection with people.