Consulting – Cloud Service Specialist at Deloitte

Professional Development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

About the Cloud Practice at Deloitte
Deloitte is an industry leader in our clients’ Digital transformations. We recognize that the backbone enabling our clients’ highest aspirations for analytics and cognitive solutions is next-gen Cloud infrastructure. From cloud consulting, to implementation, and ongoing managed services we offer a full scope of Cloud services and solutions. We want talent who is ready to innovate cloud services and empower our clients to leap forward in their technical capabilities. Building your career at Deloitte offers the opportunity to work with cutting-edge Cloud technologies to deliver next-Gen Cloud solutions. We embrace the tech pioneer mindset and always enable our talent to keep their skills evolving at the speed at which the technology marketplace is evolving.

Job Description

Are you a passionate and experienced system's professional who wants to work in a collaborative environment? We’re looking for exceptional leaders to help address our clients’ cloud challenges. You will work alongside top engineers and technical thought leaders to solve difficult problems in innovative ways. Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance.

Work you’ll do

Be a part of multidisciplinary and diverse team in a client facing role. Working closely with other cloud experts and vendors to meet SLAs, monitor services, track performance, minimize outages and resolve issues quickly and effectively.

Responsibilities include:

• Supporting applications on GCP, Azure, AWS, and hybrid cloud environments.
• Provide timely support to internal and external customers.
• Prepare documentation, reports and provide recommendations for improving process standards.
• Provide support to customers on escalations.
• Responding to open trouble tickets quickly according to priority and escalating issues as necessary.
• Monitor and maintain multiple GCP, Azure or AWS solutions to meet client requirements.
• Integrate with non-cloud technologies and third-party vendor products/services.
• Plan and develop support processes that adhere to ITIL best practices.
• Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.

Qualifications

• Possess a Bachelor’s degree (B.Sc., B.A., B.Eng./B.Tech., etc.) or Higher National Diploma (HND) in Science, Technology, Engineering, or any related discipline with a minimum of Second Class Upper / Upper Credit division
• Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only
• 4+ years of experience in IT service delivery
• 2+ years of experience in a cloud environment.
• Cloud Certifications desired

Additional Information

What Impact Will You Make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

How You Will Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University Leadership Centre. https://deloitte.zoomforth.com/du

 Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Our Purpose

Deloitte is led by a purpose: To make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves in doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte’s impact.  https://www2.deloitte.com/global/en/pages/about-deloitte/articles/impact-that-matters.html

Recruiter Tips

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Hybrid & Vaccination policy

Deloitte Africa has successfully launched the Hybrid Working model. Aligned with this model is our commitment to maintain an environment for personnel, clients and visitors that is safe and, as far as reasonably practicable, free from health risks.

Medical evidence provides overwhelming and empirical evidence that vaccination is currently the most effective means of preventing the spread of COVID-19 and reducing the likelihood of serious illness, death, transmissions and infections. More information about our mandatory vaccination policy will be discussed during the recruitment process for this position.