Community Manager - Lagos Mainland at WorkCentral Nigeria

Job Overview:

• As a Community Manager at Workcentral Nigeria, you will play a pivotal role in creating a welcoming and energetic atmosphere within our coworking space.
• You will be responsible for building and nurturing our community, ensuring members have an exceptional experience, and managing daily operations.

Key Responsibilities:

Member Engagement:

• Welcome and onboard new members, acquainting them with our space, facilities, and community.
• Cultivate relationships among members by organizing events, workshops, and networking opportunities.
• Act as the primary point of contact for member inquiries, needs, and feedback, ensuring swift issue resolution.

Community Building:

• Develop and execute strategies to strengthen the sense of belonging among members.
• Identify and leverage member talents and expertise to facilitate collaboration and knowledge-sharing.
• Encourage active participation in the coworking community through consistent communication and engagement initiatives.

Space Management:

• Ensure the coworking space is well-maintained, organized, and aesthetically pleasing.
• Coordinate with maintenance and cleaning staff to address any issues promptly.
• Manage meeting room bookings and assist members with space-related requests.

Events and Programming:

• Plan, organize, and promote a diverse range of events, workshops, and seminars to enhance the member experience.
• Collaborate with external partners and local businesses to offer exclusive member benefits and discounts.
• Track event attendance and gather feedback for continuous improvement.

Marketing and Outreach:

• Support marketing efforts by creating and curating content for social media, newsletters, and the website.
• Assist in promoting the coworking space to attract new members.
• Develop and maintain relationships with local businesses and organizations to expand the coworking network.

Sales Target Achievement:

• Develop and execute sales strategies to meet and exceed monthly, quarterly, and annual sales targets for coworking space memberships, office rentals, and additional services.
• Identify and engage prospective clients through various channels, including networking events, outreach initiatives, and digital marketing efforts.
• Cultivate relationships with businesses, freelancers, startups, and other potential clients to drive membership growth and space occupancy.
• Implement effective sales techniques, handle inquiries, conduct tours, and negotiate contracts to convert leads into memberships or rental agreements.

Team Management:

• Lead, mentor, and motivate a team of Community Associates to ensure exceptional service delivery and achievement of sales goals.
• Provide guidance, training, and ongoing support to team members, fostering a culture of collaboration, performance excellence, and member satisfaction.
• Conduct regular performance evaluations, set clear objectives, and develop action plans to address areas for improvement within the team.
• Resolve conflicts, promote teamwork, and maintain a positive work environment conducive to productivity and member engagement.

Administrative Tasks:

• Maintain accurate member records and databases.
• Handle membership inquiries, contracts, billing, and renewals.
• Generate reports on member metrics, occupancy rates, and feedback.

Qualifications:

• Bachelors degree in business, hospitality, marketing, or a related field (preferred).
• Previous experience in community management, customer service, or hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in coworking management software and office productivity tools.
• Innovative and resourceful problem-solving skills.
• Passion for fostering a collaborative and inclusive workspace culture.

Benefits:

• Competitive salary and performance-based bonuses.
• Access to our coworking space and amenities.
• Opportunities for professional development.
• Health and wellness benefits.
• Networking opportunities within the coworking industry.