Commercial Business Analyst at Smile Communications

Responsibilities

• Monitor and analyze customer value campaigns including churn, retention, cross-sell and up-sell.
• Analyze competitor activities and industry trends to inform business strategy.
• Monitor and analyze key performance indicators (KPIs) to track commercial performance.
• Prepare regular reports and presentations for senior management, highlighting key findings and recommendations.
• Support the commercial team in pricing, product development, and customer segmentation initiatives.
• Provide ad-hoc analysis and support to the commercial and finance teams as required.

Qualifications

• Bachelor's degree in Business Administration, Economics, Finance, or related field; Master's degree preferred.
• Proven experience as a business analyst or similar role in the telecommunications industry.
• Strong analytical skills with the ability to interpret complex data and draw meaningful insights.
• Excellent communication and presentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Excel, PowerPoint, and other analytical tools. Familiarity with SQL will be an advantage.