Commercial and Business Development Executive at ECM Terminals Limited

Job Summary:

• We seek an ambitious and dynamic Commercial & Business Development Executive to drive our growth strategy, enhance client relationships, and strengthen our commercial operations.
• This role focuses on customer acquisition, lead generation, market analysis, and performance forecasting to expand and retain our client base.
• The successful candidate will manage invoicing processes, identify new business opportunities, conduct data analysis to guide decision-making, and maintain high standards in customer relationship management.
• This role demands a proactive and analytical professional with strong communication and sales skills.

Key Responsibilities

• Assist in formulating and implementing the company’s commercial and business development strategy.
• Oversee invoicing, commercial operations, and business development activities.
• Identify new business opportunities through partnerships, market research, and lead generation.
• Perform in-depth commercial and sales analysis to improve business performance.
• Address and resolve all commercial and invoicing-related issues.
• Ensure customer satisfaction through effective stakeholder communication and service delivery.
• Conduct risk assessments related to commercial and business development operations.
• Mentor and coach commercial team members on best practices.
• Secure business deals by understanding client needs and offering tailored solutions.
• Build and maintain strong relationships with existing and potential clients.
• Respond to RFPs and follow up on client inquiries with professionalism and clarity.
• Represent the company at trade shows, industry events, and client meetings through engaging presentations.
• Maintain and update a client prospect database using CRM tools (e.g., Salesforce, Excel).
• Execute cold-calling and outbound sales campaigns to meet sales targets.
• Collaborate with senior management to forecast sales and set performance goals.
• Prepare accurate and timely reports based on data analysis.
• Perform other duties as assigned within the scope of business development and commercial operations.

Job Requirements

• Minimum of HND or Bachelor's Degree.
• 7–10 years of relevant experience, including at least 5 years in mid-level management.
• Proven experience in the port and shipping industry is a strong advantage.
• Familiarity with ISO 9001:2015 standards.
• Professional qualifications (e.g., CIM, NIMN, MBA, MSc in Marketing) are desirable.
• Certifications such as IIBA-CBDA, PMI-PBA will be considered an asset.

Key Competencies

• Marketing and Communication Strategy
• Sales and Revenue Management
• Customer-Centric Approach
• Commercial Awareness
• Market Segmentation and Targeting
• Negotiation and Influence
• Business Development Planning
• Report Writing and Data Analytics

Key Performance Indicators (KPIs)

• Lead Conversion Rate Across Lifecycle Stages
• Marketing Qualified Lead (MQL) to Customer Conversion Rate
• Customer Lifecycle Duration
• Volume of New Business Opportunities
• Cost Per Lead (CPL)
• Customer Acquisition Cost (CAC)
• Customer Retention Rate
• Average Revenue Per Account
• Accuracy and Quality of Analytical Reports