Command Center Analyst - L2 at Blue Pearl Consulting Services

Job Description

• The Command Center Analyst - L2 is responsible for overseeing data center operations, monitoring infrastructure, and ensuring system uptime.
• This role focuses on managing and troubleshooting a wide range of data center systems and applications, providing Level 2 support, and proactively addressing issues to maintain a stable environment.
• This position excludes legacy systems and focuses on modern infrastructure.

Key Responsibilities
Data Center Operations Management:

• Monitor data center infrastructure, including servers, network devices, and storage systems, ensuring optimal performance and availability.
• Maintain data center environment standards, including temperature, humidity, and power management, to support equipment health and longevity.
• Execute daily operational tasks such as system checks, backups, and system maintenance.

Incident Management and Troubleshooting:

• Provide Level 2 support for data center-related incidents, including diagnosing and resolving issues with hardware, software, and network connectivity.
• Act as the first point of escalation for Level 1 support, managing incidents through resolution or further escalation.
• Coordinate with other IT teams for efficient incident resolution and root cause analysis for recurring issues.

System Monitoring and Health Checks:

• Use monitoring tools to track the health and performance of data center assets, proactively identifying and addressing potential issues.
• Set up alerts and respond to system warnings, ensuring timely intervention to prevent outages or disruptions.
• Regularly review and analyze system logs, identifying patterns and potential improvements in monitoring or performance.

Change and Configuration Management:

• Support change management processes within the data center, including scheduling, implementing, and verifying changes.
• Ensure data center configurations are documented and up-to-date to support effective troubleshooting and future growth.
• Assist in planning and executing data center upgrades, migrations, and expansion projects as required.

Documentation and Reporting:

• Maintain detailed and accurate documentation of data center operations, incident resolutions, and configuration changes.
• Prepare regular reports on system performance, incidents, and other operational metrics for management review.
• Document troubleshooting steps, best practices, and procedures to enhance team knowledge and support continuity.

Qualifications

• Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Experience: Minimum of 2-3 years of experience in data center operations, with at least 1 year in a Level 2 support role.
• Certifications: Data Center Operations or IT Infrastructure-related certifications (e.g., CompTIA Data+) are a plus.

Skills and Competencies:
Technical Skills:

• Proficiency in monitoring tools and ticketing systems used in data center environments.
• Strong knowledge of server hardware, networking basics, and data center infrastructure management (DCIM).
• Familiarity with backup, disaster recovery, and business continuity practices.
• Understanding of data center standards and compliance requirements.

Soft Skills:

• Strong problem-solving and troubleshooting abilities.
• Excellent communication skills for collaborating with IT teams and reporting to management.
• Ability to work independently and make sound decisions under pressure.
• Strong attention to detail and organizational skills.