Collections Officer at Renmoney

Role Description

• This is a full-time on-site role for a Collections Officer based in Lagos.
• The Collections Officer will be responsible for reaching out to customers who have overdue loan payments, resolving payment issues, and updating customer information.
• They will also be responsible for maintaining accurate records of all customer interactions and payments and working closely with the finance team to ensure timely resolution of payment issues.

Qualifications

• Minimum of 2 years Debt collection and analytical skills
• Customer service and communication skills
• Finance knowledge and experience with payment processing systems
• Ability to work well under pressure and meet tight deadlines
• Attention to detail and ability to maintain accurate records
• Bachelor's degree in Finance, Accounting, or related field
• Experience in debt collection and customer service is a plus