Collection Reconciliation Officer at NEAT Microcredit

Position Overview

• The Collection Reconciliation Officer will be responsible for monitoring customer collections, reconciling transactions, and maintaining accurate records of all repayments.
• The ideal candidate will have a solid understanding of financial reconciliations, expertise in QuickBooks, and a commitment to upholding data integrity in the collection process.

Key Responsibilities
Collections Monitoring and Reconciliation:

• Track customer repayments across NEAT Microcredit’s branches and ensure they are recorded accurately in QuickBooks.
• Reconcile collections daily, weekly, and monthly to identify discrepancies and ensure data accuracy.

Bank and Account Reconciliation:

• Conduct bank reconciliations to confirm customer payments are deposited and accounted for correctly.
• Resolve discrepancies between records and bank statements promptly.

Customer Account Management:

• Update and maintain accurate customer account details, including payment status and outstanding balances.
• Liaise with branch officers to verify payment records and clarify discrepancies.

Reporting and Analysis:

• Prepare regular reconciliation reports to provide insights into collection trends and overdue payments.
• Assist in analyzing collection data and contribute to strategies for improving collection rates.

Documentation and Compliance:

• Maintain organized documentation of all reconciliations and collection records.
• Ensure compliance with company policies and relevant regulatory requirements regarding collections.

Qualifications

• Bachelor’s Degree in Accounting, Finance, or a related field.
• 2+ years of experience in a reconciliation, finance, or collections role, ideally in a microfinance or financial services setting.
• Proficiency in QuickBooks and Microsoft Excel.
• Strong understanding of financial reconciliation principles and attention to detail.
• Excellent organizational and problem-solving skills, with the ability to handle discrepancies independently.
• Ability to communicate effectively and work collaboratively with team members across multiple branches.