Collection Officer at Newedge Finance Limited

Job Summary

• We are seeking a proactive and results-driven Collection Officer to manage loan recovery and ensure timely repayment from customers. The ideal candidate will have strong communication skills, negotiation ability, and a good understanding of debt collection processes.

Key Responsibilities

• Contact customers via phone calls, messages, and visits to follow up on outstanding payments
• Negotiate repayment plans and ensure adherence to agreed terms
• Achieve daily, weekly, and monthly recovery targets
• Maintain accurate records of customer interactions and collections
• Escalate difficult or delinquent cases when necessary
• Educate customers on repayment obligations and company policies
• Work closely with team leaders and recovery managers to improve performance
• Ensure compliance with company policies and regulatory guidelines

Requirements & Qualifications

• Minimum of SSCE / OND / HND / B.Sc (any discipline)
• Previous experience in loan recovery or collections is an advantage
• Strong communication and persuasion skills
• Ability to work under pressure and meet targets
• High level of integrity and professionalism
• Must have an andriod phone

Skills & Competencies:

• Negotiation and persuasion
• Customer handling and conflict resolution
• Time management and result orientation
• Attention to detail

Salary & Benefits

• Competitive salary (upto N200,000 including incentives)
• Performance-based incentives