Cloud Support Engineer at Ericsson

What you will do

• Customer Service Request handling
• Provide preemptive solution to stabilize and optimize customer network
• Perform remote and on-site troubleshooting in customer network
• Handling of dedicated support
• Provide regular progress updates in the support system for each assigned support issue.
• Software Update Management (SUM) handling

You will bring

• Education: Bachelor degree or above in Telecommunication, Computer Science, Computer Networking etc...
• Min years of experience: 6-7 years’ experience on telecom or IT company
• Demonstrated ability on some or all: Virtualization, Cloud technologies (e.g., OpenStack), Linux OS knowledge, DB knowledge, TCP/IP networking concepts and packet analysis, HDS/infrastructure competence.
• Red Hat Openstack Knowledge is a plus
• Deep Knowledge of Linux including extensive Hands on and Administration to ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.
• Software Defined Networking (SDN) is a plus
• Experience in Cloud Operation based on Openstack and SDN is a plus

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.