Cloud Solution Engineer (Presales) at Oracle

Job ID: 22000CZI
Location: Nigeria
Job: Pre Sales
Job Type: Regular Employee Hire

Mission Statement

• Oracle is at the forefront of the digital revolution. We are empowering nearly half a million businesses across the globe to turn untapped potential into real business value. You will help us connect the biggest enterprises of today with the tools to compete in the digital economy of tomorrow.
• In Technology Software Engineering, our mission is “to enable customers to realize the significant value of Oracle technology by providing an industry leading experience through the provision of lifecycle technical expertise”.
• We believe that this architecture role requires a combination of both technical and soft skills. We expect every architect to have strong all-round technical skills, and we believe that the ability to engage with people, communicate an idea and convince stakeholders is just as important as getting the technical solution right.
• You will support the Oracle Account Manager for a set of industry aligned customers, covering both pre-sale and post-sale activities.
• You will need to build relationships, drive advocacy, educate and discover via workshops. The ultimate priority is to discover and shape workloads that can leverage Oracle Technology. The focus is on the right solution for the customer and to deliver business value.
• Working with specialists across the Technology Software Engineering Group, you will need to develop the initial bill of materials, solution architecture and deployment designs for solutions that deliver against the customer’s business goals and to ensure that functional and non-functional requirements, such as security, network, performance, resilience, service management are fully understood and mapped to Technology solutions. 
• In Oracle, you will have a high degree of responsibility and autonomy, and the rewards for your contribution include a compensation and benefits package and a continuous training program in a structured environment that are world class. We always aim to make Oracle a fun and rewarding place to work, and you will be joining hundreds of architects who are always very keen to support and help others.

Detailed Description:

• Partners with customers, sales, engineering and product teams to design, demonstrate and deploy Oracle Cloud architectures that address customer business problems. Drives Oracle Cloud customer consumption by accelerating the adoption of Oracle cloud services including discovery, design and deployment.
• Engages with strategic customers, builds leadership relationships at multiple levels within organizations in order to design and implement solutions. Works directly with customers to gather requirements, develop architectures and translates business needs into solutions. May implement solutions and ensure successful deployments through code development and scripting.
• Displays product/application understanding through highly customized presentation demonstrations to customers, and at conferences, and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training.
• Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations).
• Serves as a leading contributor for customers and sales on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features.
• Leading contributor, may provide direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.
• May interact with C level. Maintains expertise by staying current on emerging technologies.

What is Our Goal?

• Account Client Engineers (ACE) show the value and power of our Oracle technology and are responsible for the full adoption lifecycle.  They constantly identify use cases that solve business needs for each of the customers in their territory. 

Job Summary

• Customer aligned, this role is responsible for the full adoption lifecycle from project concept to usage and expansion within the customer. 
• Maintains an awareness of the topology and workloads within the customer and is highly technically competent.
• Advises on new workloads
• Drives alignment with the Account Sales Rep, working as a team within the customer to define/drive sales strategy
• Find and win new workloads in net new & existing customers
• Technical Qualification to validate sales opportunities
• Orchestrates the technical teams/skills required to ensure our technology is driving customer business outcome and sustainable usage/growth
• Builds and maintains ongoing technical engagement plan for and with the customer
• Monitors and ensures Customer Adoption Health & Customer Experience (optimizing usage and impact on customer business KPIs)

Role and Responsibilities

• Account Cloud Engineer will orchestrate all technical activity in the account.
• Actively involved in the Oracle account team in defining and driving the growth strategy.
• Is accountable for the successful experience of customer(s) in their territory.
• Understands customers overall portfolio, IT and business priorities and establishes a solution that addresses customer needs. 
• Informs customers/prospects on Oracle emerging technologies and how they will create value and competitive differentiation
• Presents Oracle's technology demonstrating deep familiarity with infrastructure, security and integration capabilities.
• Acts as customer SPOC for Technology Cloud engineering related aspects
• Leads activities and assembles virtual cloud engineering teams to help position the value of Oracle’s technology and to set and continually meet customer expectations.
• Brings together and leads Domain Specialist Engineers, Solution Architects, adoption specialists and other Oracle teams to support solution building, preparation, presentation and ultimately, delivery of the Oracle solution. 

Job Requirements

Minimum qualifications include:

• 8 years experience with computer applications and tools required.
• Ability to travel 50% international and domestic.

Preferred but not required qualifications include:

• Bachelor of Science-level University Degree in Computer Science, Math, Engineering from accredited university; and/or relevant 8 years technical experience.
• Advanced Degree in relevant field of studies highly desirable.
• 8 years experience and expertise in the clear communication of technical information to others through presentations, demonstrations, written communication and consultative solutioning experience.
• Expertise in and an in depth and thorough knowledge of competitive and industry knowledge in the field of computer applications and tools; System and application design; Implementation of advanced product features; Project management; Solving technical problems with customers in technical environments;
• Written and verbal communication and interpersonal skills; Needs analysis, positioning, and business justification.

Skills and Profile:

• Broad technical experience of Oracle Cloud solutions with high levels of experience in implementing and accompanying customers in Oracle Cloud adoption including a good understanding of software architecture. 
• Demonstrates leadership capability including the ability to delegate activities & involve the right teams/skills sets.
• Clearly able to articulate the Oracle Cloud offerings in the market and with the ability to discuss architectures.
• Fluent in current Oracle Cloud Portfolio and experienced in designing simple through to complex and large-scale projects.
• Translates customer needs into solutions enabling the customer to achieve their goals.
• Excellent communication and presentation skills for a group with high degree of comfort speaking across all levels of management (eg IT management, Architects, administrators and executives).
• Familiarity with 3rd party and Oracle Architecture frameworks (eg TOGAF, ECal) is beneficial.
• High level of commercial business understanding.
• Intelligence to identify key trends and insights and leverage them in driving decision making and execution within customer.
• Experience in engaging and influencing senior leaders.
• Ability to build relationships to grow business.
• Act as a partner to our customers, not just a vendor.
• Strong collaboration skills and drive for impact and influence
• Experience of owning customer loyalty, culture and change management
• Experience in conflict resolution and negotiation