Clinic Practice Manager at mDoc Healthcare

Job Summary:

• mDoc is seeking an experienced and motivated Clinic Practice Manager to oversee our tech-enabled health hubs. This individual will drive all aspects of operations, including revenue generation, patient health outcomes, team management, and clinic efficiency. The ideal candidate has a background in healthcare operations, excels in a dynamic environment, and has a passion for improving primary care access especially virtually.

Key Responsibilities:

Operational Management

• Oversee daily operations across all health hubs, ensuring quality, consistency, and efficiency.
• Implement, monitor, and continuously improve operational workflows, leveraging technology to optimize processes.
• Ensure regulatory compliance, maintaining a high standard of care and patient safety.

Financial & Revenue Generation

• Develop and execute strategies to drive revenue generation and profitability for each hub.
• Monitor financial performance, manage budgets, and analyze financial data to meet or exceed revenue targets.
• Identify opportunities to reduce costs and improve financial efficiency.

Patient Health Outcomes & Quality Assurance

• Collaborate with healthcare providers and clinical staff to ensure excellent patient care and health outcomes.
• Implement and track quality improvement initiatives, leveraging data and analytics to measure success.
• Address patient feedback and maintain high patient satisfaction scores.

Team Leadership & Development

• Recruit, onboard, and manage clinic staff, fostering a culture of excellence and teamwork.
• Conduct regular performance evaluations and provide coaching and professional development opportunities.
• Lead team meetings, communicate company objectives, and drive staff engagement.

Technology Integration

• Ensure the effective use of technology across the hubs, including EMR systems, patient engagement platforms, and operational tools.
• Troubleshoot and resolve tech-related issues, coordinating with IT support as needed.
• Train staff on new technology solutions and stay current with healthcare tech trends.

Community Engagement & Patient Growth

• Drive patient volume growth through community outreach and local partnerships.
• Develop and implement patient acquisition and retention strategies to increase hub utilization.
• Represent Trove Health in the community, building relationships with stakeholders and partners.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s in Business Administration preferred).
• 5+ years of experience in healthcare operations, clinic management, or practice administration.
• Strong financial acumen with experience in revenue generation and budgeting.
• Proven track record in managing tech-enabled healthcare operations.
• Excellent leadership, communication, and problem-solving skills.
• Knowledge of healthcare regulations, compliance, and quality standards.