Client Support Officer at Resource Intermediaries Limited

Key Responsibilities

• Relationship Management: Onboarding new clients, fostering loyalty, and ensuring positive experiences to increase retention.
• Problem Solving: Taking ownership of complaints and complex issues, finding solutions, and coordinating with other departments.
• Account & Data Management: Maintaining accurate client records, processing orders/returns, and documenting all interactions.
• Sales & Support: Assisting with sales, upselling products/services, and conducting product demos.
• Feedback & Reporting: Collecting client feedback, managing reviews, and preparing reports on client activity.
• Client Communication: Answering calls, emails, chats, and in-person queries;providing information, advice, and technical assistance.

Requirements

• Minimum of B.Sc. Second Class Lower
• 27 years, Max age.

Essential Skills:

• Communication (Written & Verbal)
• Problem-Solving & Critical Thinking
• Patience & Empathy
• Active Listening
• Adaptability & Resourcefulness
• Product/Service Knowledge
• Time Management.