Client Success & Growth Manager (Sales) at Wagon Wheel Limited

Description

• The Client Success & Growth Manager is responsible for managing high-value client relationships, driving revenue growth, and delivering an exceptional client experience.
• This role combines strategic client engagement, business development, and service excellence to ensure client satisfaction, retention, and expansion.

Key Responsibilities
Client Relationship Management:

• Serve as the primary point of contact for high-value clients, ensuring a seamless and premium experience
• Build and maintain long-term relationships with clients through consistent engagement and follow-ups
• Anticipate client needs and proactively provide solutions

Revenue Growth & Business Development:

• Identify and convert new business opportunities within existing and prospective client networks
• Present and position company offerings to clients in a compelling and strategic manner
• Drive revenue growth through upselling, cross-selling, and client retention strategies

Sales Targets & Performance Metrics:

• Own and achieve monthly and quarterly revenue targets as defined by Management
• Drive consistent conversion of high-value prospects into paying clients
• Maintain a strong pipeline of qualified leads and opportunities
• Achieve defined client retention and repeat business targets
• Monitor and improve key performance indicators including conversion rates, client acquisition value, and revenue per client

Client Experience & Service Excellence:

• Oversee the end-to-end client journey from onboarding to post-service engagement
• Ensure timely resolution of client concerns while maintaining high satisfaction levels
• Develop and implement strategies to enhance overall client experience

Strategic Coordination:

• Work closely with internal teams to ensure efficient service delivery and alignment with client expectations
• Monitor client feedback and provide insights to improve service offerings

Performance & Reporting:

• Track client engagement, conversion rates, and revenue performance
• Prepare regular reports on client growth, retention, and satisfaction metrics.

What We Offer

• Competitive salary with performance-based incentives
• Opportunity to work in a fast-growing, dynamic organization with high-value clients
• Career growth and professional development opportunities
• A collaborative and supportive work environment