Client Service Representative at LD&D Consulting

Role Overview

• We’re looking for a proactive and detail-oriented Client Service Representative to serve as the bridge between our clients and internal event teams.
• You will manage client interactions, oversee service delivery, and ensure exceptional client experiences across all event engagements.

Key Responsibilities

• Serve as the primary point of contact for client inquiries, bookings, and service-related follow-ups
• Maintain strong client relationships through consistent communication and personalized service
• Collaborate with internal teams (event planning, styling, and décor) to align deliverables with client expectations
• Manage client records, timelines, and progress updates to ensure smooth project execution
• Proactively resolve client issues and concerns with professionalism and efficiency
• Implement strategies that drive client satisfaction and loyalty
• Support training and mentorship of junior team members within the client service unit.

Requirements

• Minimum of 2 years' experience in a client service role (preferably in events, hospitality, or a service-focused industry)
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Ability to work well under pressure and manage multiple priorities
• Experience with CRM tools or client service software is a plus.