Client Service Officer at Resource Intermediaries Limited

Responsibilities

• Treat all emails that are received in the group email address and ensure the emails are directed to the appropriate teams.
• Call over for pending emails & follow up with relevant units on pending mails
• Deal  work request such as Account statements, holdings statements requests
• Deal account opening, account closure and name change requests as received
• Send cash account opening, requests to CCC via email as received
• Updating Account Services daily statistic schedule with newly received client's swift instruction
• Updating the Security register with account opening,closure and amendments
• Sending return swift confirmations to clients for processed swifts
• Filing of treated client's swift instructions and letters into their respective files.
• Detach shares to broker via the detachment portal
• Meet agreed SLA on detachment of shares
• Ensure daily reconciliation on detachment
• Process broker access
• Process transfers of shares from custody to trading account
• Update detachment schedule as appropriate

Requirements

• Candidates should possess a BSc degree(Without Third Class or Pass) in any related discipline with 1-3 years experience.
• Maximum age: 27 years.
• Strong communication and customer service skills
• Experience in banking and customer experience is an advantage
• Ability to resolve customer complaints efficiently
• Good problem-solving and interpersonal skills
• Must be staying close to Victoria Island.

Remuneration

• N180,000 monthly
• 13th-month salary
• HMO
• Paid leave allowance
• Pension