Client Service Officer at Norrenberger Financial Group

Job Summary

• Coordinate all front desk activities including answering all incoming calls and redirecting appropriate unit, receiving of mails and answering client enquiries.

Duties and Responsibilities

• Develop consistent service standards, ensuring that clients have confidence in Organization’s understanding of their individual requirements and accounts.
• Provide operational support to the sales process where appropriate
• Deliver front-line service to clients and related third parties, including fielding and responding to client queries and ensuring agreed periodic service deliverables remain on track throughout the client lifecycle.
• Develop proactive operational service plan for clients, aligned to Organization’s strategy and client needs while monitoring and managing the health of the client service experience.
• Assist in Ad hoc business development activities by acting as a subject matter authority and providing insight into Organization’s products and service offerings.
• Post-sales client relationship management, supporting business development executives in maintaining relationships with existing clients through high quality client service delivery.
• Other Client Services related duties/responsibilities as assigned by the Unit Head.
• Coordinate all front desk activities including answering all incoming calls and redirecting them when needed, welcoming guests, etc.
• Receive letters, packages and send them to appropriate staff.
• Prepare and manage outgoing mails.
• Effectively answer and manage clients’ enquiries and/or complaints.

Requirements

• Interested candidates should possess a Bachelor's Degree
• 2 - 3 years work experience.