Client Service Manager (Security Services) at G4S

Job Description

• Applications are invited from interested employees to fill the vacant post of Client Service Manager (Security Services, Abuja Region). The post will be based at the Operations Department, G4S Office, Abuja, Nigeria.

Job Requirements
Qualification:

• Relevant Security Management related Degree / Diploma

Experience required:

• Delivering services in a large and complex Client’s focused and public organization
• Managing significant change programmes
• Security Operations development

The successful candidate must:

• Be able to provide trained, equipped, motivated and well-managed personnel.
• Be able to apply customer quality management systems.
• Be effective and professional in the day-to-day supervision of all activities on site and to ensure a well-motivated security officer that is capable of meeting the demands of the customer.
• Be able to daily liaison and plan with the security manager.
• Possess and apply the highest level of business ethics and professionalism at all times.
• Be able to provide sound and informed advice to the security manager on all cultural, religious and customary issues.
• Be able to execute all duties and responsibilities as set out in the site procedures and customer policy.
• Take accurate control of wage control.
• Ensure that the disciplinary code and procedures are used in accordance with the customer policy where disciplinary action is required.
• Be able to identify potential business opportunities through consultation and cooperation with the Sales Team.
• Be able to arrange and conduct meetings with new and existing business prospects, in conjunction with the Sales Team where appropriate, to market G4S integrated security solutions.
• Be able to conduct / arrange site surveys to identify risks and develop appropriate solutions to meet customer needs.
• Possess vast knowledge and awareness of Abuja and Northern Nigeria Business environment and Security market  / industry
• Be able to speak and communicate effectively in Hausa Language

Knowledge and understanding of:

• Legal, regulatory, ethical and social requirements relevant to a Country service delivery

Proven ability to:

• Communicate effectively (verbally and in written form)
• Influence others
• Build and sustain relationships
• Build effective teams
• Value, support and manage others
• Gather, analyze and use information and evidence from different sources
• Think and plan strategically and operationally
• Solve problems
• Use of generic IT applications
• Lead and manage change
• Balance competing needs and interests
• Manage and be accountable for large budgets
• Promote an organisation’s interests and values
• Recognize own strengths and weaknesses
• Improve and sustain performance in a service delivery organization
• Business acumen individual
• Customer management - proven ability to live the Customer Care Value
• Results and quality management orientated
• Innovation and continuous development and improvement
• Negotiations skills
• Hold a valid Driver’s License.

Salary
N3,000,000 / Year.