Client Service Associate at Sharpstone Jewelry Store

FUNCTION OF THE ROLE

The Client Service Associate is the first responder to walk-in customers at our physical location and online, via our social media channels, telephone and email. She helps buyers find what they want and provides solutions to all their product inquiries and concerns. 

KEY RESPONSIBILITIES

• Master and use the outlined sales process to convert leads into sales.
• Provide clients with helpful product information that will assist them in making a purchasing decision.
• Document, process, and package sales for dispatch.
• Liaise with dispatch riders and delivery firms to ensure clients receive their orders.
• Align with company guidelines and sales processes to meet set sales targets
• Perform other ancillary duties as assigned by the management.

REQUIREMENTS

• A female not beyond 35years of age.
• HND or BSc in any related discipline preferably marketing, business and finance
• Resident in the Oshodi, Isolo, Surulere, Amuwo-odofin axis.

EXPERIENCE

• A minimum of 1year online sales and client service experience. 
• 1-3 year experience in direct sales
• Jewelry related product sales & service experience is an added advantage.

SKILLS & ABILITIES

• Excellent selling ability
• Very comfortable with using social media applications such as Whatsapp, Instagram, Facebook and Twitter.
• Basic computer skills i.e. very comfortable with MS word and internet explorer
• Ability to write and speak accurately without making grammatical and spelling errors
• Relational dexterity and ability to manage in-sales communication and negotiations.
• Openness to receiving and giving feedback.

PERSONAL ATTRIBUTES

• Great sense of personal accountability
• Sociable, happy, and friendly
• Tremendous drive to achieve
• Attention to detail

WORK CONDITIONS

• Work will occur in an office
• Will be required to work on alternate weekends and on some public holidays

SALARY

• Base salary of N60,000/month which will be upwardly reviewed after 3months of probation
• Extra robust remuneration based on sales achievement
• Other work related benefits