Client Service and Collection Officer at Lendha

Description

About the Job

• Lendha gives Nigerians easy access loans for rent, lifestyle financing and emergency.
• The key purpose for this job role is to maximize and ensure Customers’ satisfaction and retention.

Responsibilities

• Embrace the challenge of minimising loss resulting from non payment of loans, by proposing and iterating different strategies to achieve this objective
• Understanding (and ideally preparation) of key management reports such as PAR Report, collections roll rate report and first payment analysis
• Provide feedback on collection activities for policy changes
• Making calls to debtors and ensure that terms and conditions of loan facilities are complied with
• Ensuring the CRM tool is used to record interactions with clients
• Follow up with clients to Identify negative trends and deviations from client’s financial commitment
• Ensure prompt repayment and servicing of loans from indebted clients

Requirements

Your profile:

• You are a young professional, with high ambitions and desire to learn
• You have an innate drive for exploring different options for reaching results
• You possess strong analytical and IT skills, you leverage on technology to measure your results and optimize your time
• You are an excellent communicator since you will be interacting with clients regularly
• You have strong negotiation skills

Benefits and Perks

• Be part of a global movement and build your network in 70+ emerging markets
• Join a young and entrepreneurial company, giving you autonomy and freedom to "run the show"