Client Relationship Specialist at Dueno Property Ltd

Job Overview

• Our dynamic and growing real estate broker firm is seeking a highly motivated and customer-focused individual to join our team as a Client Relations Specialist.
• The ideal candidate will be responsible for building and maintaining strong relationships with clients, ensuring exceptional customer satisfaction, and contributing to the overall success of the firm.

Key Responsibilities

• Client Communication: Act as the primary point of contact for clients, addressing inquiries, concerns, and providing timely and accurate information.
• Maintain regular communication with clients through various channels, including phone calls, emails, and in-person meetings.
• Client Onboarding: Guide clients through the onboarding process, collecting necessary documentation and information for property listings.
• Ensure all client details are accurately entered into the database.
• Property Showings and Tours: Coordinate property showings and tours for clients, ensuring a seamless and positive experience.
• Provide detailed information about properties, neighbourhoods, and market trends to clients during tours.
• Market Research: Stay informed about the real estate market trends, property values, and industry changes.
• Provide clients with market analysis reports and assist them in making informed decisions.

Client Feedback and Follow-up:

• Gather feedback from clients after property showings and transactions.
• Implement improvements based on client feedback and ensure a high level of customer satisfaction.
• Documentation and Contracts: Assist clients in completing necessary paperwork, contracts, and documentation.
• Collaborate with the legal team to ensure all contracts are accurate and compliant with regulations.
• Conflict Resolution: Address and resolve any client concerns or conflicts in a professional and timely manner.
• Work closely with other team members to find solutions to client issues.
• Networking and Relationship Building: Attend industry events, networking functions, and community gatherings to build and maintain a strong professional network.
• Foster positive relationships with other real estate professionals, vendors, and service providers.

Qualifications

• Proven experience in client relations, customer service, or a related role.
• Strong interpersonal and communication skills.
• Knowledge of real estate industry practices and regulations.

Recommended Daily Tasks:

• Conduct client check-ins and follow-ups to ensure satisfaction.
• Review and respond to client emails and inquiries promptly.
• Update client records and transactions in the CRM system.
• Research and compile market data for client presentations.
• Schedule and coordinate property showings and tours.
• Attend team meetings to discuss client updates and share market insights.
• Review and prepare contracts and documentation for upcoming transactions.
• Participate in networking events or activities to expand professional connections.