Client Relationship Manager at Xymbolic Development Limited

Job Summary:

• Client Relationship Manager is responsible for managing relationships with clients throughout the sales process, from initial contact to post-sale support.

Key Responsibilities:

• Manage client and sales databases, updating information regularly and ensuring data accuracy on Zoho books.
• Handle all sales documentation accurately and efficiently, ensuring compliance with regulatory requirements.
• Collect, manage, and document client feedback, inquiries, and complaints.
• Proactively address client concerns and escalate issues as needed to ensure timely resolution.
• Facilitate communication between clients and realtors, responding to inquiries and providing project updates.
• Communicate project updates with clients and realtors at least once every month, providing timely information on project milestones and developments.
• Handle the purchase process, including documentation and coordination with relevant stakeholders to ensure smooth transactions.
• Build and maintain strong client relationships, fostering trust and loyalty through excellent service delivery.

Education/ Professional Qualification:

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Proven experience in client services, customer support, or related role preferably in real estate industry..
• Certification in customer relations, customer services, or similar would be advantageous.

Experience

• 1-2 years of experience in client services, sales, or a similar role.
• Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
• Detail-oriented and organized, with a high level of accuracy in data entry and record-keeping.
• Strong commitment to delivering exceptional service and exceeding client expectations.
• Ability to keep updated on new developments in the field of client services.
• Excellent interpersonal and recordkeeping skills.