Client Relations Supervisor at Fort Knox Group

Key Responsibilities

• Supervise and coordinate all outsourced staff assigned to client locations
• Ensure timely resumption and adherence to client work schedules
• Monitor daily attendance, punctuality, and overall staff conduct
• Conduct routine headcounts to confirm staff presence
• Escalate absenteeism, lateness, misconduct, and performance concerns to HRBP
• Prepare and submit daily/weekly operational and attendance reports
• Support onboarding and orientation of newly deployed staff
• Ensure compliance with company policies and client guidelines
• Liaise with client representatives to resolve operational issues promptly
• Monitor service delivery and ensure quality standards are consistently met
• Coach and guide staff to improve productivity and professionalism
• Support disciplinary procedures by documenting incidents and evidence
• Monitor staff welfare and escalate concerns affecting performance or retention
• Maintain accurate records of attendance, assignments, and incidents
• Foster positive relationships between staff, clients, and management

Requirements & Qualifications

• Minimum of a Diploma in Human Resources, Business Administration, Management, or a related field
• 2–4 years’ experience in a supervisory role (preferably in outsourcing, staffing, facilities management, sales & marketing, or client service)
• Experience managing frontline or deployed staff
• Strong understanding of attendance management and workforce coordination
• Excellent communication and interpersonal skills
• Strong reporting and documentation ability
• Ability to manage conflict and escalate issues professionally
• Basic computer literacy (Microsoft Office tools).