Client Relations Officer at Soteria Eye Clinic

Responsibilties

• Develop and maintain positive relationships with existing clients
• Serve as the primary point of contact for client communication
• Respond promptly to client inquiries, concerns, and complaints
• Understand client needs and provide appropriate solutions or recommendations
• Monitor client satisfaction and gather feedback for service improvement
• Coordinate with internal teams (sales, support, operations) to meet client expectations
• Identify opportunities for upselling or cross-selling products/services
• Prepare client reports, updates, and performance reviews
• Ensure timely delivery of products or services according to client agreements
• Maintain accurate client records and documentation.

Requirements

• Interested candidates should possess an OND / NCE qualification with 1 - 2 years experience.