Client Relations Officer at Pem Security Guard Network Limited

Responsibilities

• Serve as the primary point of contact for client inquiries and concerns.
• Develop and maintain strong relationships with clients to ensure satisfaction and retention.
• Coordinate with internal teams to resolve client issues in a timely manner.
• Prepare and present reports on client feedback and satisfaction levels.
• Assist in the onboarding process of new clients to familiarize them with our services.
• Conduct regular follow-ups with clients to assess their evolving needs and service requirements.
• Identify opportunities for upselling or cross-selling additional services to existing clients.
• Prepare and maintain accurate records of security incidents, investigations, and outcomes for reporting and review purposes.

Requirements

• Bachelor's degree or HND in Business Administration, Communications, or a related field.
• Proven experience in client relations or a customer service role.
• Exceptional communication and interpersonal skills, with an ability to build rapport with clients.
• Strong problem-solving skills and the ability to handle difficult situations professionally.
• Knowledge of security industry standards and practices is highly desirable.
• Proficiency in Microsoft Office Suite
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to handle sensitive information with discretion and maintain confidentiality at all times.
• Excellent communication skills, both written and verbal, with an ability to work effectively with diverse teams.