Client Relations Officer at Elevation Craft

Role Purpose:

• As the Client Relations Officer, you will manage client communications, handle inquiries and feedback, oversee the preparation and dispatch of legal documents, and ensure clients receive timely updates. You will play a key role in enhancing client satisfaction, upholding our professional brand, and supporting efficient service delivery.

Key Responsibilities:

• Serve as the first point of contact for all client inquiries and complaints.
• Maintain ongoing communication with clients regarding the progress of their legal matters.
• Prepare, review, and dispatch client documentation with accuracy and attention to detail.
• Answer phone calls and emails professionally and provide relevant information to clients.
• Liaise with internal teams to monitor the status of client projects and provide updates to management.
• Resolve client issues promptly, escalating where necessary.
• Keep thorough records of client interactions and service timelines.
• Assist with filing and tracking regulatory compliance documents (TCC, NSITF, ITF, PENCOM, BPP, etc.).
• Ensure all communication aligns with the firm’s professional standards

Requirements:

• Bachelor’s degree in Business Administration, Mass Communication, Marketing,  or a related field.
• 1–2 years’ experience in a client-facing or administrative role, preferably in professional services.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and email tools.
• Strong written and verbal communication skills.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
• A team player with a professional demeanor and high regard for confidentiality.