Client & Product Manager at GN128 Solutions

Role Overview

• As we expand into the UK and US markets, we are looking for a highly organized and commercially minded Client & Product Manager to help improve project delivery, manage client relationships, coordinate developers, and drive operational excellence across the business.
• The Client & Product Manager will serve as the bridge between clients, management, and the development team. The ideal candidate must be highly organized, proactive, detail-oriented, and capable of ensuring projects are delivered on time and to a high standard.
• This role is not just administrative — we are looking for someone who can take ownership, improve systems, solve problems proactively, and help scale the business.

Key Responsibilities
Client Management:

• Serve as the primary point of contact for clients
• Manage client expectations, communication, and project updates
• Translate client requirements into clear development tasks
• Conduct onboarding meetings and requirement-gathering sessions
• Ensure excellent client experience and long-term relationship management
• Identify opportunities for upselling and client retention

Product & Project Management:

• Coordinate software development projects from start to finish
• Create project timelines, task allocations, and delivery schedules
• Monitor project progress and ensure deadlines are met
• Work closely with developers, designers, and management
• Ensure proper documentation of project requirements and revisions
• Test and review completed work before client delivery
• Improve workflows and operational efficiency

Team Coordination:

• Track staff productivity and task completion
• Follow up with developers to ensure accountability
• Help build a culture of professionalism, ownership, and execution
• Assist with hiring coordination and onboarding where necessary

Process & Systems:

• Implement and manage tools such as Trello, ClickUp, Jira, Slack, or similar systems
• Create SOPs and structured workflows for recurring operations
• Help management improve internal systems and reporting

KPIs / Success Metrics

• On-time project delivery
• Client satisfaction and retention
• Reduced project delays and revisions
• Improved developer accountability
• Growth in repeat business and referrals
• Improved operational structure and reporting.

Requirements
Must Have:

• 2+ years of experience in project management, client management, product management, or related roles
• Strong communication and organizational skills
• Ability to manage multiple projects simultaneously
• Experience working with software/web development teams
• Understanding of web and software development processes
• Ability to write clear project briefs and task documentation
• Strong problem-solving and leadership skills
• Professional written and spoken English

Nice to Have:

• Experience managing UK or US clients
• Familiarity with Agile workflows
• Experience using ClickUp, Jira, Trello, Notion, or Asana
• Basic understanding of UI/UX and product thinking
• Experience in software agencies or startups

Ideal Candidate:
We are looking for someone who:

• Takes ownership without constant supervision
• Is proactive and solution-oriented
• Can manage pressure and deadlines professionally
• Has strong attention to detail
• Understands how to balance client satisfaction with operational efficiency
• Wants to grow with a scaling technology company.