Client Management Officer at Avetium Consult Limited

About the job

• Efficiently manage client receivables and ensure timely invoicing.
• Collaborate with clients to resolve any invoicing discrepancies or issues promptly.
• Implement and maintain credit control policies and procedures.
• Evaluate client creditworthiness and establish appropriate credit limits.
• Develop and execute strategies to reduce debtors days and improve cash flow.
• Work closely with clients to facilitate timely payments and resolve payment-related issues.
• Build and maintain strong relationships with clients, serving as the primary point of contact for account-related matters.
• Conduct regular account reviews to ensure client satisfaction and identify areas for improvement.
• Analyze financial data and client payment patterns to identify trends and areas for improvement.
• Prepare and present reports on receivables, credit control, and debtors days.
• Work closely with sales, finance, and other internal teams to address client needs and achieve organizational objectives.
• Provide insights and recommendations to enhance overall account management processes.
• Build and maintain strong relationships with clients, understanding their business needs and objectives.
• Serve as the main point of contact for clients, ensuring effective communication and responsiveness.
• Develop account plans and strategies to meet client objectives and maximize business opportunities.
• Collaborate with clients to identify areas for growth and propose innovative solutions.
• Work closely with internal teams to ensure the successful delivery of services to clients.
• Monitor service performance and address any issues or concerns promptly.
• Provide tailored solutions to meet client needs and enhance their overall experience.
• Ensure compliance with GDPR and NDPR regulations in all client interactions.
• Collaborate with the compliance team to address any data protection concerns.
• Generate regular reports on account performance, highlighting key metrics and areas for improvement.
• Conduct data analysis to identify trends and opportunities for account growth.
• Monitor client satisfaction and gather feedback to continuously improve service delivery.
• Address and resolve any client issues or concerns promptly.
• Perform other related duties that may be required.