Client Liaison Officer at Nordica

Description

• Are you passionate about delivering exceptional customer service and creating memorable patient experiences? Nordica Fertility Centre is seeking a professional, courteous, and proactive Client Liaison Officer (CLO) to join our team.

Key Responsibilities

• Welcome and attend to patients and visitors professionally.
• Handle walk-in, telephone, email, and online enquiries.
• Register patients and maintain accurate records.
• Schedule, confirm, and follow up on appointments.
• Coordinate patient flow and support the discharge process.
• Liaise with clinical and administrative teams to ensure seamless patient care.
• Resolve or escalate patient concerns appropriately.
• Maintain confidentiality and uphold excellent customer service standards.

Requirements

• Bachelor's Degree or HND in Social Sciences, Humanities, Business Administration, Health Sciences, Mass Communication, or a related discipline.
• Minimum of 2 years' experience in customer service, front desk, hospitality, or healthcare.
• Excellent communication and interpersonal skills.
• Strong customer service orientation and telephone etiquette.
• Proficiency in Microsoft Office applications.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced healthcare environment.
• Gender: Female for gender balance