Client Experience Manager at Volition Capital

Primary Job Location  

Hybrid with some days at Lekki Phase 1, Lagos 

Reporting Line: 

CEO

Roles and Responsibilities 

• Client Relationship Management: Build and maintain quality relationships with clients to understand their needs and expectations.
• Client Satisfaction and Feedback: Monitor and measure client satisfaction levels through surveys, and analyze client feedback to implement improvements.
• Client Onboarding and Training: Facilitate the onboarding process for new clients, ensuring they understand our services, products, and investment options.
• Client Retention and Growth: Develop client retention strategies to grow our client base and identify opportunities for upselling or cross-selling our investment products and services.
• Issue Resolution: Proactively address and resolve client issues and concerns to maintain a high level of satisfaction
• Product Knowledge: Maintain updated knowledge of company products, services, and processes.
• Data Analysis: Analyze client data by using relevant software, to gain insights into their needs, and preferences.
• Customer Experience: Conduct scheduled customer experience checks and surveys.

Requirements

• Bachelor's degree.
• 7 years of experience in customer service, relationship management, or a similar role.
• A strong understanding of financial products and asset management is an added advantage.
• Excellent communication and interpersonal skills.
• Attention to detail and organization.
• Responsiveness.
• Ability to work collaboratively in a team.
• Proficiency in using CRM software, Google Suite other relevant tools.

Remuneration and Perks 

• Competitive salary in line with industry benchmarks 
• Health insurance 
• Housing allowance 
• Birthday allowance 
• Work from home on some days of the week 
• Full pay during leave period 
• A high degree of autonomy and flexibility 
• Global growth opportunities