Client Experience Executive / Sales Representative at Pixels Digital Limited

Responsibilities

• Identifying customer needs and taking proactive steps to maintain positive experiences.
• Maintain an accurate and comprehensive customer database
• Prepare product or service reports by collecting and analyzing customer information
• Confer with Lead, Client Experience to resolve customer complaints and dissatisfaction.
• Go the extra mile to engage and satisfy customers
• Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
• Participate in the development of new product marketing strategies to existing/ potential customers.

Requirements

• Candidates should possess a Bachelor's Degree in Marketing, Communications, Advertising, Business Management, or a related field.
• At least 2 years' experience as a customer experience executive, or a similar customer support role.
• Extensive experience in gathering and interpreting customer experience information. Proficiency in MS Office, as well as CRM software.
• Exceptional interpersonal skills and a client- centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.