Client Experience and Growth Manager at Oaklands & Johnson Limited

Job Responsibilities

• Develop and maintain strong relationships with clients.
• Act as the main point of contact for client inquiries, requests, and feedback.
• Understand clients' objectives and collaborate with the marketing team to develop and implement effective marketing strategies.
• Provide regular updates to clients on project progress and results.
• Manage client expectations and address any issues or concerns in a timely and professional manner.
• Ensure client satisfaction and seek opportunities for account growth and upselling.
• Assist in the preparation of reports, presentations, and proposals for clients.
• Stay informed about industry trends and developments to provide valuable insights to clients.
• Reach out to prospects via email, phone, and LinkedIn to educate them on our agency's services and sourcing new sales opportunities through inbound lead follow-up.
• Working in partnership with the ATL, BTL, and Digital team, developing creative direction and experiential engagement ideas to meet clients' objectives.

Requirements / Experience

• HND / B.Sc Degree in Marketing, Business Administration or related field
• 3 - 5 years of relevant work experience.
• Proven experience in client service or account management roles.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Problem-solving and conflict-resolution abilities.
• Customer-centric mindset and a dedication to client satisfaction.
• Excellent organizational and time management skills.
• Networking skills
• Excellent analytical skills and the ability to do market research.
• Female candidates are advised to apply only.