Client Engagement Manager at Ojatee Consulting

Role Summary

The Client Engagement Manager will play a pivotal role in building and sustaining strong client relationships. Working closely with a portfolio of clients, the successful candidate will be responsible for ensuring their overall satisfaction, revenue growth, and the success of their partnership with our client.

The role emphasizes client-centricity and focuses on the entire client life cycle, from onboarding to retention and engagement.

Key Responsibilities

Client Relationship Management

• Build and nurture strong, long-term relationships with clients.
• Serve as the main point of contact for client inquiries, concerns, and escalations.
• Understand clients' wants, needs, and interests to provide tailored solutions.

Client Onboarding and Maintenance

• Ensure seamless onboarding for new clients, providing a positive initial experience.
• Implement and maintain effective client engagement models for ongoing relationships.
• Regularly assess and address client satisfaction, seek opportunities for improvement.

Client Centricity

• Maintain a deep understanding of industry trends and clients' evolving needs.
• Proactively address client issues, demonstrating a commitment to client success.
• Foster a client-centric culture within the organization.

Client Life Cycle Management

• Ensure a consistent and positive client experience throughout the life cycle.

Required:

• Bachelor's degree in Business Management, Marketing, or any related field.
• Proven experience of over six-eight years in client engagement, account management, or a similar role, transport and logistics industry experience will give an added advantage.
• Strong understanding of client relationship dynamics and business operations.
• Excellent communication, negotiation, and interpersonal skills.
• Results-driven and customer-focused, with a commitment to exceeding client expectations.

What we offer

• Health insurance, retirement counselling plans, and other employee benefits.
• Opportunities for professional development and growth.
• Collaborative and dynamic work environment.
•    Generous annual leave allowances
• Robust profit sharing
• Continuous training and development programs
• Death in service scheme
• Free medical counseling services for principals & dependents
• 13-month bonus for every five years of continuous service