Client Data Management Officer at One Acre Fund

About the Role

• As a Client Data Management Officer, you will play a key role in supporting the client data management team in handling client data, processing requests, and assisting with the day-to-day operations related to client data.
• Your tasks will focus on data entry, payment reconciliation support, documentation, and ensuring data accuracy for reporting purposes. 

Key Responsibilities

Data Entry and Tool Management

• Enter, clean, and update client data in relevant systems to ensure accurate records and maintain databases with payment details.
• Process and verify client data requests or updates from Field Officers and Managers, ensuring timely and accurate data management.
• Issue resolution relating to FO tablet configuration, and digital tools.

Payment Reconciliation

• Verify and validate client payment data to support the payment reconciliation process and ensure data accuracy.
• Prepare reconciliation reports, flag discrepancies, and collaborate with the finance team to resolve any issues.

 Customer Service Support

• Collaborate with the Customer Engagement (CE) team to ensure accurate reporting of client data and resolve client issues.
• Ensure timely responses to customer inquiries related to data management.

 Documentation 

• Maintain organized records of client communications and transactions.
• Support in reviewing and archiving relevant client documents.

 Collaboration with Other Teams:

• Work closely with cross-functional teams such as Audit, Operations, and Finance to ensure smooth data flows and adherence to operational standards.
• Participate in team meetings, providing updates on data-related tasks as needed.

 Training and Capacity Building:

• Train team members or casuals on best practices in data management and usage.
• Conduct training sessions for Field Officers and Field Managers to build capacity in using data tools and systems.

Skills and Qualifications

• A diploma or degree (HND/B.Sc.) in Statistics, Data Management, Information Technology, Business Administration, or a related field.
• Proven experience in data entry, data management, or a similar role
• Proactive in identifying data discrepancies and working to resolve them.
• Ability to handle and process data with accuracy and care.
• Strong written and verbal communication skills.
• Ability to provide a high level of service to both internal and external stakeholders.
• Proficiency in MS Excel, Google Sheets, and experience using data management tools and survey tools (ODK) is an advantage.
• Willingness to collaborate with other teams and contribute to the overall objectives.
• Must be a resident in Minna, Niger State.