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  • Posted: Jan 31, 2023
    Deadline: Feb 28, 2023
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    Choice Talents NG is Nigeria's preferred recruitment, training, and human resource Management Company, for all category of businesses (small, medium, large, multi-nationals and corporations).
    Read more about this company

     

    Client Account Executive

    Responsibilities

    • Ensures prompt response to all customer inquiries.
    • Handles and resolves customers’ complaints in a timely manner.
    • Keeps records of customers’ interactions and transactions.
    • Records details of inquiries, comments, complaints and records details of actions taken.
    • Maintains a comprehensive customer data base.
    • Ensures that all required customer meetings are scheduled, attended and documented.
    • Analyses and documents loss of clients.
    • Assesses guards’ uniforms/appearance during visits and issues reports.
    • Carries out regular Customer Satisfaction Survey.
    • Ensures strict compliance with the Company's Policies & Procedures.
    • Maintaining a close liaison with the sales department so that credit issues are resolved smoothly.
    • Checking customer’s credit situation.
    • Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans.
    • Chase overdue invoices by telephone, email & letter within agreed timescales and maintain accurate records of all chasing activity.
    • Regularly making contact with customers to ensure all relevant debts are managed as necessary and identify changes in payment patterns and propose action to avert indebtedness.
    • Ensure that all transactions are compliant with Company’s policies.
    • Undertake account reconciliations as required and ensure monthly processing deadlines are met as required.
    • Other duties as delegated from time to time by the Head of Customer Relation or in line with your skills, experience and role.

    Requirements:

    • RHND/BSC in Marketing or related field
    • Over 5 years client account or relationship management roles
    • Interpersonal and Communication Skills
    • Attention to detail and accuracy
    • Adaptability and accountability skills

    Salary

    • NGN 230,000 - 250,000

    Method of Application

    Interested and qualified candidates should forward their CV to: jobs@choicetalents.com.ng using the position as subject of email.

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