Claims Executive at Guinea Insurance plc

Job Overview

Undertakes excellent customer service relationship, analyze claims and underwriting policy  documents to determine the extent of the company’s liability.

Responsibilities;

• Register notification of claims into the software, open file and allocate claim number;
• Verify policy status;
• Acknowledge claim notification and request for claims substantiating document from  claimants/Brokers for review
• Schedule appointments with claimants/brokers to arrange for post loss inspection; 
• Assist Field staff on investigation to ascertain validity of reported claims;
• Interpret policy wording, analyze and adjust claims to determine the extent of company's liability and make recommendations to the Team Lead;
• Communicate offer within 24hours after all relevant approvals
• Follow-up and collect all relevant title documents; recoveries and salvaged items from 
• negligent third party or insured to reduce claims outlay before payment is made.
• Prepare claim requisition/ vouchers to pay claimants, co-insurers, solicitors and other  professionals;
• Reviews/send copies of loss adjusters reports to co-insurers and collate opinions on their 
• recommendations where applicable.
• Prepare relevant Claims reports for Paid and Outstanding Claims on weekly; monthly and  quarterly basis.
• Processing of service agents fees for payment
• Compute outstanding losses for Reinsurance Unit; 
• Preparation of weekly, monthly and quarterly reports/returns
• Computation of Loss ratios 

Requirements;

• First degree in any discipline
• CIIN certification is an added advantage
• 3 years progressive work experience as an insurance claims executive

Demonstrates excellence in:

• Verbal and written communications.
• Time management.
• Claims judgement.
• Business acumen.
• Organizational skills;
• Interpersonal skills; and
• Analytical skills.
•  Underwriting skill