City Operations Lead at Vendease

Objective of the Role

• You will be responsible for monitoring the growth of the city and ensuring the efficient operation of the city you handle..
• You will have a primary responsibility for providing leadership in driving sales with an emphasis on increasing retention and dependency of existing customers; increasing the client base and monitoring customer satisfaction.

Job Description

• Manage the relationship with a designated key account, ensuring high levels of customer satisfaction and retention.
• Monitor stock levels at the store and the company's inventory, and ensure restocking as needed.
• Work with internal stakeholders, such as logistics and supply, to ensure products are always available and meet customer demand.
• Collaborate with a team of merchandisers to receive real-time information and make informed decisions.
• Develop and implement strategies to increase sales and maximize profits for the key account.
• Analyze market trends and customer data to identify growth opportunities and develop effective sales plans.
• Prepare regular reports on sales performance, customer feedback, and market trends for the key account.
• Negotiate contracts and pricing with the key account to meet both parties' needs and expectations.
• Build and maintain strong relationships with the key account, including regular face-to-face meetings and communication.

Requirements

• Successful experience in a managerial role with a team of not less than 10.
• 6+ years in leadership roles driving and implementing revenue growth and successful experience building and managing exceptional sales and customer service teams
• Inspirational Leadership style and hands-on approach
• Demonstrated ability in all aspects of leadership, including motivation.
• Successful experience in using data analytics to monitor and evaluate sales teams against stated expectations, in addition to aligning and changing behavior with performance expectations
• Excellent written and verbal communication skills, including presentation and public speaking skills
• Experience working with multiple office locations as well as at-home agents