CIM & Quality Manager (Oyo) at Moove

About the Role

• We are looking for an experienced leader with strong business acumen and an entrepreneurial attitude to be the Compliance Insurance Maintainance (CIM) & Quality Manager, reporting to the Regional Head of CIM & Quality.
• As a proven result-driven person, the CIM & Quality Manager will be leading and supervising the team tasked with ensuring vehicle compliance, insurance, and maintenance requirements are in place in order to keep Moove vehicles moving safely.
• The ideal candidate will have extensive knowledge of fleet operations and maintenance requirements as well as relevant experience working with a Fleet Management System and the supporting fleet compliance systems.
• The CIM & Quality Manager will be prepared to be fully accountable for the safe & efficient operation of our fleet in full compliance with existing legislation, agreed policy, procedure, practice, and documentation.
• In this role, you will dig deep into understanding the technical and administrative rules and regulations regarding fleet management.
• If you have a technical background in fleet operations and you want to strengthen your leadership skills and take your career to the next level in a supportive environment and with a company devoted to training successful managers, this is the role for you!

The Opportunity

• We are looking for a CIM & Quality Manager, to enhance and support the compliance requirements of our Fleet in a local market, ensuring that our Fleet is utilised; managed, and maintained in a manner that is above industry standards.
• The ideal candidate for the role will be someone who is a fleet telematics expert and who has a full understanding of industry legislative and compliance regulations.
• They will also have excellent communication, organization; multitasking, and technical skills.

What You’ll be Doing  

• Supervise and assist in claims management.
• Supervise and analyse risks associated with policies.
• Supervise and assist in implementing Insurance, maintenance, and quality procedures.
• Supervise and support with regular inspections of the facilities to detect and resolve problems.
• Ensure all department workers adhere to the safety policies and procedures.
• Ensure adherence to health and safety guidelines as well as legal obligations.
• Inspect final output and compare properties to requirements.
• Supervise the maintenance of accurate documentation and perform statistical analysis.
• Supervise and solicit feedback from customers to assess whether their requirements are met.
• Be on the lookout for opportunities for improvement and develop new efficient procedures.
• Track the progress of the roll-out of fleet in the market in terms of telematics fitment, swag, and overall vehicle readiness for hand over to client.
• Ensure that all systems are fully updated with vehicle information and details including but not limited to internal VMS Telematics systems and Uber systems.
• Communicate with team members and managers both verbally and written on the progress of Fleet rollout.
• Utilize Google Docs and Sheets in many areas of your work with ease.
• Be service-oriented with a positive attitude, interest in learning, technically savvy, and flexible.
• Ensure that all permits are appropriately actioned on all vehicles and renewed as required in the respective markets.
• Ensure that all regulatory and traffic infringements are assigned to the respective drivers.
• Follow Up daily on cars that are in repairs.
• Ensure that vehicles are inspected and serviced in accordance with OEM and Moove policies.
• Ensure that all traffic fines and other driver-related infringements are assigned to the drivers or appropriately deducted.
• Daily, weekly, and monthly management reporting.
• Adhoc tasks, assignments, investigations, and solutions as required by Management.

KPIs that will be measured after you start  

• Claims acceptance %
• Total Loss claims % and TAT
• Vehicles in NPA state during accidents
• TAT for vehicle servicing
• Tracking vehicle ageing and service history
• Finding OES parts solutions in case of a shortage of parts.

What You will need for this position  

• Bachelor's Degree in Logistics, or equivalent experience required
• MBA is preferred
• 5+ years of relevant logistics, operations, and/or services management experience
• Experience in a start-up
• Candidate must be an excellent communicator
• Candidate must be Data-centric and Tech-savvy.

Who You'll Be Working with:

• Directly reporting to our Regional Head of CIM & Quality, and closely working with our CIM & Quality Executives.