Chief Operations Officer (Engineering Services & Facility Manager) at International Facilities Services Limited - IFS

The Role

As COO, you'll be the operational backbone of the Group — coordinating people, projects, and clients across our full portfolio.

You will:

• Oversee end-to-end operations across facility management (soft & hard services) and engineering service lines
• Serve as the primary point of leadership for service delivery, customer satisfaction, and operational performance
• Drive projects from planning through delivery, ensuring quality, timelines, and budgets are met
• Lead and align operations, customer service, and sales support functions
• Translate strategy into clear operational plans and measurable KPIs
• Strengthen client relationships and support business development and account growth
• Build accountability, structure, and performance discipline across teams

Who We're Looking For

• Strong background in facility management, engineering management, or complex service operations
• Must have hands on technical experience with Power, Electrical and or HVAC systems preferably COREN registered
• Highly organized, decisive, and execution-focused
• Confident engaging directly with clients, vendors, and internal teams
• Commercially minded, with a natural instinct for supporting sales and account growth
• Calm under pressure, adaptable, and able to juggle multiple priorities without dropping the ball

Experience & Background

• 10+ years in technical operations, facility management, engineering services, or project management
• Proven track record coordinating multi-site operations or service portfolios
• Strong stakeholder management and customer-facing experience
• Demonstrated success leading cross-functional teams