Chief Operating Officer (For A Micro-Finance Bank) at LEAD Enterprise Support Company Limited

Principal Responsibilities and Accountabilities / Key Performance Areas:

Principal Responsibilities:

• Set comprehensive goals for the performance and growth of the MFI.
• Design policies that promote company culture and vision of the MFI.
• Develop and implement business strategies, plans, and procedures for the MFI.
• Supervise daily operations of the MFI and the work of executives (IT, Marketing, Sales, and Finance, etc.)
• Direct employees to inspire maximum performance and commitment.
• Conduct performance appraisal by analyzing and interpreting data and metrics.
• Generate and submit reports to the CEO in all matters of importance.
• Support CEO in fundraising schemes.
• Take part in growth and development activities (investments, acquisitions, corporate alliances, etc.)
• Manage dealings with partners/vendors.
• Execution of Crucial Projects within a specified time frame.
• Make sure customer experience both internally and externally corresponds with service standards.
• In-depth analysis and interpretation of data and metrics.

Risk Assessment and Management:

• Responsible for the overall business risk assessment and management process of the organization.
• Understand and mitigate key elements of the organization’s risk profile.
• Ensure that the organization complies with all legal and regulatory requirements.

Leadership & People Development:

• Develop an excellent organization by actively supporting the development of individuals within the executive team through personnel development planning, coaching, and mentoring.
• Proactively manage the performance of the executive team towards the achievement of the organization’s business goals and objectives.
• Take a lead role on any changes required on processes and procedures and be able to drive and motivate the team in meeting set goals and objectives.

Job Requirements:

·         Bachelor’s Degree in any discipline.

• 3-5 years of relevant experience with a blend of Commercial and Microfinance expertise.
• Proven analytical skills and problem-solving ability paired with meticulous attention to details.
• Robust organizational skills.
• Consistently meets deadlines and evolving priorities.
• Communication skills.
• Excellent interpersonal skills, skilled in Credit Analysis, Customer Relationship Management (CRM), Corporate & retail Banking, Microfinance Banking, Executive Management, Business Development and Marketing, Strategic Management & Business Financial Planning.