Charging Support Engineer at Ericsson

Description

• We are now looking for a Support Engineer who will provide technical service and support to our customers.
• In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
• You will configure and integrate different nodes and solutions in new and live customer networks.
• The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
• You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
• As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
• You are expected to travel internationally and work in different cultural environments.
• The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
• Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software and network knowledge.
• You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson.
• The role more than often requires you to take on big responsibility and it is important that you can work independently.

What you will do:

• Handle customer issues (Normal CSR work)
• Handling Emergency cases and fault Isolation for the customer
• Handle dedicated support
• Handle Software Update Management (SUM)

Requirements
To be successful in the role you must have:

• Education: Bachelor's Degree in Telecommunication Engineering or related University Degree.
• Minimum years of experience: 4+ years
• Domain experience: BSS, Charging System
• Delivering results & meeting customer expectations
• Good Troubleshooting & fault Isolation skills
• Delivering results & meeting customer expectations
• Presentation & communication skills

Additional Requirements:

• Very good knowledge of SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM
• Should be able to do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
• Very good knowledge of RedHat Linux RHEL.
• Good knowledge of VMware hypervisor, Kubernetes & Docker
• Past experience with Ericsson will be preferred.
• Linux (bash scripting, installation & networking)
• SQL & Oracle DB (is a plus).