Cashier/Visa Assistant at US Embassy

The U.S. Mission in Abuja, Nigeria is seeking eligible and qualified applicants for the Cashier/Visa Assistant position in the Consular Section.

Duties

Serves as the primary consular cashier, accepting payments for ACS and NIV services. As cashier, incumbent will issue receipts and run daily and monthly reports. Incumbent will assist on a rotational basis in the Non-Immigrant Visa and American Citizen services units, consisting of 19 Locally Employed (LE) staff responsible for processing more than 60,000 NIV and 2,300 ACS services annually. Screens incoming documentation and information from a variety of sources (public counters, the National Visa Center, The Department of Home Land Security (DHS), mail, and phone.

Checks documents submitted by applicants, organizes and tracks NIV and ACS requests according to a complicated set of laws and procedures so that a Consular Officer can make decisions and ensure the legal requirements of the applications have been met. Works in a team to manage the day-to-day functions of the unit. The jobholder is required to assist and provide support for all officers and Team leads as needed. 

The position requires a high-level of attention to detail to spot trends or potential issues and escalate those as necessary. The job holder is fully cross trained to function in any role as required by the Consular Section based on demand and scheduling.

Education Requirements:

• Completion of High School/Secondary School is required.

Experience: Minimum three (3) years’ experience involving the application of regulations and law, extensive public contact, customer service, or problem solving is required.

Skills And Abilities: Intermediate knowledge of Microsoft Word and Outlook, and basic knowledge of Microsoft Excel and Power Point is required. Ability to perform work with accuracy at a quick, rapid pace is required. Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.

Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills.  Must have good skills for drafting written correspondence in both English and local language. Must be able to apply good judgement in evaluating evidence and to apply regulations correctly. Must have keyboarding and data entry skills.