Card Operations Team - Sorting Team (Returns Team) at Kuda Bank

About the Role

• We are looking for Card Operations Interns who will be responsible for preparing, sorting, and dispatching cards to our customer’s through our delivery partners.

What you’ll be doing (Roles & Responsibilities)

• Receive card boxes from Secure ID
• Count the number of cards received and compare it with the data quantity(Ability to reconcile stocks or items).
• Each intern picks the states assigned to them and confirms using the name, address, and phone number, sorting according to regions.
• After confirmation, package the cards together and prepare them for the delivery partner
• Resolving customer complaints, and escalating issues, ensure resolution before closing conversations
• Tracking the status of cards delivered, yet to be delivered or in transit
• Communicate delivery issues with delivery partners

Requirements

• 1+ year of relevant experience
• Good verbal and written communication skills
• Computer literacy
• Proficiency in the use of Google sheets or Microsoft excel
• Attention to detail.
• Ability to come up with innovative ideas
• Applicants must have NYSC certificate
• Applicants must between the ages of 18 to 25

Benefits
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ‘every African on the planet:

• An exciting and flexible work environment
• Competitive pay
• Smart and kind coworkers